ChargebackAssistant is operated by BKTY Ltd, a company registered in England and Wales. We are the data controller for the personal information you provide when using this service. Contact: [email protected]
2. What Data We Collect
We collect and process the following personal data:
Account data: email address, name, company name, phone number
Dispute data: transaction amounts, dispute IDs, customer emails, case descriptions you enter
Payment data: billing records processed via Stripe (we do not store card details)
Usage data: pages visited, features used, log data and IP addresses
Communications: any messages you send us via the contact form or email
3. How We Use Your Data
We use your data to:
Provide and operate the ChargebackAssistant service
Generate AI-powered chargeback defense letters
Process payments and manage your subscription
Send account notifications and transactional emails
Respond to support requests
Improve our services and fix technical issues
We do not sell your personal data to third parties.
4. Legal Basis for Processing
We process your data on the basis of: contract performance (to provide you with our service), legitimate interests (to improve our platform and prevent abuse), and consent (for any marketing communications, which you may withdraw at any time).
5. Third-Party Services
We use the following trusted third parties to operate our service:
Anthropic — AI processing of dispute details to generate defense letters
Zoho Mail — transactional email delivery
Cloudflare — security, CDN and DDoS protection
6. Data Retention
We retain your account and dispute data for as long as your account is active. If you delete your account, your data will be removed within 30 days, except where we are legally required to retain it (e.g. financial records for 6 years under UK law).
7. Your Rights (UK GDPR)
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing in certain circumstances
Data portability — receive your data in a machine-readable format
Object to processing based on legitimate interests
8. Cookies
We use cookies to maintain your session and improve your experience. See our Cookie Policy for full details.
9. Contact & Complaints
For privacy-related enquiries, email [email protected]. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.