Privacy Policy

Introduction

ChargebackAssistant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create a chargeback dispute case
• Make a payment
• Contact us for support

This information may include:

• Name and email address
• Company name and phone number
• Transaction details and payment information
• Chargeback case details and supporting documents

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Access times and referring website addresses
• Pages viewed and links clicked

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your transactions and manage your account
• Generate AI-powered chargeback defense documents
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Improve our website and services
• Monitor and analyze usage trends
• Detect and prevent fraud or technical issues
• Comply with legal obligations

Disclosure of Your Information

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing (Stripe)
• AI language models for defense generation
• Cloud hosting services
• Email communication services
• Analytics providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Our security measures include:

• SSL/TLS encryption for data transmission
• Secure cloud storage with encryption at rest
• Regular security audits and updates
• Restricted access to personal information
• Password-protected user accounts

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You may request deletion of your account and associated data at any time by contacting us at [email protected].

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. For more details, please see our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.